Privacy Policy

Personal Information

Ambrosia Ayurved is a brand owned and operated by Ambrosia Ayurved incorporated under the provisions of the Companies Act, 2013 with its registered office at Ground Floor, Plot no. 1230, ARK Tower JLPL Industrial Area, Sector 82 Mohali, Punjab - 140306

This Privacy Policy describes how we collect, use, process, and safeguard your personal information in accordance with the Information Technology Act, 2000 the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable.

Throughout this document, “we”, “us”, “our” refers to Ambrosia Ayurved. Wherever we use “you” or “your”, it refers to the user/customer of our website ambrosiaayurved.in .

By accessing our Website and using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

We may collect the following categories of information from you when you access or interact with our Website:

• Full Name
• Date of Birth, Age, Gender (if provided voluntarily)
• Email Address
• Phone Number
• Shipping and Billing Address
• Login details such as username and password (if you create an account)
• Payment details processed through PhonePe (we do not store card/UPI details)
• Communication records when you contact our support team

You may choose not to provide certain information, but doing so may restrict your ability to use certain features of our Website.

Why We Collect Your Information

We collect and use your personal information for the following purposes:

• Order Processing & Fulfillment – to confirm, process, deliver, and track your purchases.
• Payments – to process payments securely via our partner PhonePe.
• Customer Support – to respond to your queries, requests, or complaints.
• Account Management – to maintain and update your account details.
• Product Updates & Offers – to inform you about new products, health updates, or promotions (if you’ve opted in).
• Website Improvements – to monitor usage patterns, fix errors, and improve functionality.
• Personalization – to recommend relevant products and provide a better browsing experience.
• Legal Compliance – to meet obligations related to fraud detection, disputes, and regulatory reporting.

How We Collect Information

We may collect information through:

• Direct input from you when you register, place an order, or communicate with us.
• Cookies, trackers, and analytics tools to understand browsing patterns.
• Updates received from our delivery partners about your order status

Use of Cookies

Our Website uses cookies and similar technologies to:

• Enable essential site functionality.
• Improve website performance.
• Provide a customized shopping experience.

When you visit our Website, a cookie consent banner may appear allowing you to manage preferences. You may disable cookies in your browser, but some features may not function properly.

Sharing of Your Information

We do not sell or rent your personal information to third parties for commercial gain. However, we may share your information in the following circumstances:

• With delivery partners to ensure your orders are fulfilled.
• With PhonePe to process payments initiated by you.
• With authorities or regulators, where required by law or to prevent fraud.
• For regulatory reporting, litigation, or protection of legal rights.
• with trusted business associatesfor legitimate business purposes (e.g., promotions), only with your consent.

All third-party partners are bound by confidentiality and data protection obligations.

Data Security

We implement strong physical, technical, and managerial safeguards to protect your personal information. These include:

• Secure servers with SSL encryption.
• Restricted access to authorized personnel only.
• Firewalls and monitoring tools to prevent unauthorized access.
• Regular audits to maintain compliance.

Although we take all reasonable precautions, no online transmission can be 100% secure. By using our Website, you agree that we shall not be liable for unauthorized access due to events beyond our control.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for promotional communications.

To exercise your rights, please write to us at:

Data Retention

We retain your personal information only for as long as necessary to provide our services or comply with legal requirements. Once the purpose is served, your data is securely deleted or anonymized.

Sensitive Personal Data

We do not collect sensitive personal data such as health records, biometric information, or financial account details. We may provide general health-related content, but we do not collect or store individual medical histories.

Children’s Privacy

Our Website is intended for users 18 years and older.

• Minors may browse the Website under adult supervision but cannot make purchases or submit personal information independently.
• If we become aware of personal data submitted by a minor, we will promptly delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updated policies will be posted on this page with the new effective date.

Thank you for trusting Ambrosia Ayurved.
We respect your trust and are committed to keeping your personal information secure.